Our Returns, Refunds & Complaints Process – South Croydon Florist

Returns & Refunds at South Croydon Florist

At South Croydon Florist, we are committed to delivering outstanding quality, service, and peace of mind with every order. As a trusted local florist, our fresh Flowers guarantee extends across South Croydon, ensuring that households and businesses receive only the freshest blooms, carefully arranged and delivered with care. Your satisfaction is our top priority, and we aim to make the returns, refunds, and complaints process as straightforward and fair as possible.

Our Fresh Flowers Guarantee in South Croydon

We take pride in offering a fresh Flowers guarantee to all our South Croydon customers. From sourcing our flowers daily to handling them with the utmost care, we are committed to ensuring that your floral arrangements arrive in pristine, fragrant condition. If for any reason the flowers you receive do not meet our promised standards of freshness, please let us know within the specified window below.

Damaged-on-Arrival Policy

If your flowers or gift arrive damaged or not as described, contact us as soon as possible. In order to assess the issue promptly, we kindly ask that you:

• Report any damages within 24 hours of receipt.
• Retain the original packaging and, if possible, provide a photograph of the issue to assist our team in swiftly resolving your complaint.

We understand how disappointing it can be to receive an imperfect bouquet. Once we verify the issue, we will arrange a replacement or offer a full refund depending on your preference. Our aim is to put things right without delay.

Flower Freshness Window

All orders are covered by our freshness window policy. We guarantee your flowers will look their best for at least five days from delivery, provided they are cared for according to the instructions supplied. If your flowers fade prematurely within this window, get in touch—and we will be happy to offer a replacement or refund, subject to an assessment of care and storage conditions.

Refund or Replacement Options

Your satisfaction matters to us. If you are not completely happy due to freshness issues or another valid reason, we are pleased to offer two options:

• Replacement: Have a new bouquet delivered to you at the earliest opportunity.
• Refund: Receive a full or partial refund directly to your original payment method, depending on the issue.

We want every experience with South Croydon Florist to be positive. Please don’t hesitate to reach out and let us know how we can help.

Making a Complaint

We value your feedback, as it helps us maintain the exceptional standards expected of a trusted South Croydon florist. If you wish to make a complaint about any part of our service, follow these steps:

• Contact us promptly with details of your order and the issue you encountered.
• We aim to respond within one working day of receiving your complaint.
• Our team will work actively to resolve your concerns and will keep you updated throughout the process.

If further investigation is required, we promise to communicate timelines clearly until a resolution is reached. Our process is designed to be open, fair, and efficient.

Your Trusted South Croydon Florist

South Croydon Florist has proudly served the local community for years, delighting customers across nearby households and businesses. We stand behind our products with a strong commitment to quality, transparency and satisfaction—offering a reliable return, refund, and complaints process that puts customers first. Thank you for choosing us as your local flower experts.